1.1. Application – an application “Dserve” for mobile devices;
1.2. User – any user registered with the Application.
1.3. Dserve – Maisto mylėtojai UAB, org. No 304842657, having its headquarters at Raudondvario pl. 131, Kaunas
1.4. Partner – any catering establishment from which the User can order catering services via the Application. The list of partners is available on the App.
1.5. Services – mediation services provided by a service provider via the App between the User and the Partner within the procedure established in the Rules.
1.6. Rules – the rules for use of the App and provision of services.
2.1. The Rules are a legal document binding on the Parties, which defines rules and duties of the User, Dserve and the Partner, and service provision procedure, and liability of the parties, and other regulations related to the provision of services.
2.3. Only capable individuals are entitled to register with the App and to use Dserve services. Minors between fourteen and eighteen may only use the Services if allowed by their parents or guardians, except for the cases where they can independently dispose of their income. By registering with the App and by accepting the Rules, the User confirms that he (she) is entitled to use the Services.
2.4. The intellectual property rights to the Dserve trademark and the App (its program code, design, database, descriptions etc.) belong to Dserve or Dserve is entitled to use them. No use of the App or the Services shall be understood as the basis to assign or to transfer the above listed intellectual property rights to the User.
3.1. The App entitles the User to have an account and to book a table or catering services at the catering facilities (eat locally or take it away) of his (her) choice, to pay for services, to get and use discounts or special offers, to provide feedback and to use other services provided by the App.
3.2. The form of booking a table and (or) catering services at the Partner’s catering facilities of the User’s choice (hereinafter referred to as the Order) shall be deemed competed, if it specifies for the particular caterer, preferred time of services, booking for a particular number of guests (except for take-away orders), delivery address (if a delivery service is required). The order form contains information on payment amount, additional conditions and (or) discounts (if any) applied by the Partner in respect of the Order and the special offer.
3.3. To order strong drinks, the User must comply with the below conditions:
3.3.1. The User should be at least 20 years old and, upon collection of the drinks, must have and, if required, produce the identity document certifying that the required age has been reached. The User shall confirm his (her) age in the Order form by ticking a relevant box.
3.3.2. Strong drinks are not available for take-away i.e. the order processing time must not be before 10.00 AM and after 8.00 PM from Monday to Saturday and before 10.00 AM and from 3.00 PM on Sundays.
3.4. The User may specify particular requirements for the ordered food in a comment field of the Order form. Where after reading about the ingredients of a particular dish (as laid down in article 10.5) the User finds out or suspects that he (she) is allergic to one or more ingredients, the User must specify this in the comment field. If possible, the Partner will prepare the food without the specified ingredients. If it is not possible to prepare the food without the specified ingredients, the Partner will not confirm the order or will confirm it after the particular dish has been excluded from the Order.
3.5. After the User has placed the Order, the User will be deemed to have confirmed and accepted all the information and the conditions contained in the Order and he (she) agrees that the Order amount will be reserved in the payment card linked to the Client’s account. If the card has insufficient funds, the Order will not be transferred to the Partner for processing.
3.6. After the User has placed the Order, all ordering information will be delivered to the Partner.
3.7. After the Partner has confirmed the Order, the confirmation will appear on the App, the parties will be deemed to have made a legally binding agreement within the terms, and conditions set forth in the Rules and the Order. The reserved funds will be deducted from the payment card linked to the User’s account and the Order processing begins.
7.1. After the Order is complete, the User may asked for feedback, comment, evaluation or recommendation (hereinafter referred to as the Feedback). Dserve is entitled to publish the User’s feedback on the App and (or) Dserve account in social media by specifying the User’s account nickname and, if permitted by the User, other data. The evaluation given by the User may be processed for statistical purposes.
7.2. By providing his (her) comment, the User will ensure that he (she) acts without prejudice to public order, other individual’s privacy, honour and dignity or other requirements of the laws. Any comment should be related to Dserve and (or) Partner’s services.
7.3. Dserve will not amend the User’s comments and will not be liable for their content, however, it reserves the right to delete a particular comment, if it is against the Rules and (or) the requirements of the legislation.
8.3. The User will use the App and the Services exclusively for personal non-commercial needs by following these Rules, without prejudice to public order and the requirements of other legislation of the Republic of Lithuania.
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