Circle K Self Service FAQ
Below are instructions for resolving various Dserve self-service issues or questions related to the Elo screen and kiosk, printer, or bank payment terminal to ensure successful functionality.
ELO SELF SERVICE KIOSK
The menu is not displayed on the self-service kiosk, and the ELO screen shows the desktop.
Explanation: The application has been minimized to the taskbar and is no longer visible on the screen.
Solution: Click the Dserve self-service icon on the bottom taskbar:
The bottom and/or top menu bar is visible on the self-service kiosk.
Explanation: The application has been minimized.
Solution: Click the small green maximize button located at the top-left corner of the application.
The self-service kiosk displays a blank (black) screen.
Explanation: The self-service kiosk is turned off.
Solution: Press the power button located on the back of the ELO self-service kiosk, at the upper-right side.
The self-service kiosk displays a blank (black) screen, and the power button doesn't help
Explanation: The self-service kiosk lost power.
Solution: Unplug the power cable from the electrical outlet and plug it back in.
The self-service kiosk doesn't respond to touch (screen freeze)
Explanation: The self-service kiosk has lost power.
Solution: Unplug the power cable from the electrical outlet and plug it back in.
PRINTER
The blue light next to 'lightning bolt' icon is off.
Explanation: The printer is turned off.
Solution: Press the power button and turn the printer on:
(If the solution above did not work): The blue light next to the 'lightning bolt' icon is off.
Explanation: The printer is turned off.
Solution: Trace the power cable from the printer to the electrical outlet. Ensure the cable is securely connected to the power supply connector and the electrical outlet.
The light next to the paper indicator is orange.
Explanation: The printer has run out of paper.
Solution: Insert a new paper roll into the printer. Instructions for inserting the paper are provided a few lines below.
The light next to the '!' indicator is orange.
Explanation: The printer is not responding (printer error).
Solution: Ensure the paper is inserted correctly and the printer door is securely closed. If the issue persists, restart the printer by following the restart instructions provided below.
The blue light next to the 'lightning bolt' icon is on, no other indicators are blinking, but receipts are not printing.
Explanation: Printer error
Solution: Restart the printer by following the restart instructions provided a few lines below.
How to insert paper?
- Open the printer media cover on the ELO stand by lifting the specified button/lever upwards. The lever can be found on the self-service stand below the screen, behind the scanner.
- Locate the paper cover opening button on the top-left corner of the printer. Press the button to open the cover.
- Place the paper roll into the holder so that the paper unrolls from the top and faces forward. Ensure the roll is properly insertedinto the deeper part of the media holder.
- Gently pull the edge of the paper so that it extends through the output slot.
- Carefully close the cover until it locks in place. Make sure the paper extends through the front of the printer.
- Test printing: Turn on the printer. If needed, use the printer button to perform a test print to check if the paper is correctly inserted.
How to restart printer?
EPSON TM-M30II
Turn Off the Printer:
- Press the power button marked ‘1’ to turn off the printer. Ensure all lights are off.
Perform the Reset:
- While holding down the ‘feed’ button marked ‘2’, turn the printer back on.
- Release the ‘feed’ button as soon as a long receipt prints.
Print the Test Receipt:
- Tap the ‘feed’ button (marked ‘2’) with a short, brisk press. A receipt with the word ‘completed’ will print.
If the Test Fails:
- If a different receipt prints, it means the ‘feed’ button was held down for too long.
- Repeat the steps from the beginning.
BANK TERMINAL
The bank payment terminal is not accessible.
Explanation: The payment terminal at the self-service kiosk is not reachable.
Solution: Restart the bank terminal by following the device-specific restart instructions provided in the next line item.
How to restart bank terminal? (YOMANI)
- Disconnect the Power Source
- Locate the power cable connected to the Yomani terminal.
- Unplug the power cable from the terminal or the power outlet.
- Wait a Few Seconds
Leave the terminal powered off for about 10-15 seconds. This allows the terminal to fully shut down.
- Reconnect the Power
- Plug the power cable back into the terminal or power outlet securely.